Overview

Many of you have been noticing discrepancies in promo pricing in WHInet, scanners, and Mi9.   Our promotion management system houses one regular retail and as you know, our stores can have varying retails.  We must work with each promotion to ensure that an item intended to be at regular retail, within an event, rings at each store’s actual regular retail, rather than the retail housed in Promo Manager because it could be wrong for your store. 

• You will most likely notice this on items that are part of a BOGO/BOGA at regular retail as part of that offer. 
• You will also see it on offers that are a % off or $ off. 

 

Action

 

• Please do not alter promo retails in Mi9 on events that are generated by ACE or the SSC.
• This could cause more issues down the road.
• When to report a promo issue.
• When a promo item is not ringing at the registers as it should be (based on something in print – circular, direct mail, price card, etc.).
• How to report a promo issue.
• Please send to the Promo Team in Zoho. 
• Follow the process in the How to Report a Promo Issue to the SSC to add the receipt to the Zoho ticket. 
• The receipt provides the Promo Team with the ability to see exactly what you see happening at the register. 
• Details in the receipt provide the Promo Team with the information needed to begin researching the issue.

 

We thank you for all you do. 

 

 

 

Thank you,

Merchandising & Marketing Operations